Frequently Asked Questions
Everything you need to know about your outdoor gear and shopping experience.
What is your return policy for outdoor apparel?
We offer a 60-day return window for all unwashed and unworn items with original tags attached. Items must be in their original packaging to qualify for a full refund.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.
How should I care for my technical performance gear?
To maintain the integrity of waterproof and moisture-wicking fabrics, we recommend machine washing on a cold, gentle cycle and air drying. Avoid using fabric softeners or bleach.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your products covered by a warranty?
Yes, all Outdoor Research products are backed by our Infinite Guarantee. We stand behind the quality of our gear and will replace any item that fails due to manufacturing defects.